Privacy Policy GreenResults OÜ

https://www.dutchgreenalternative.nl

About our privacy policy

GreenResults OÜ respects your privacy. Therefore, we only process data that we need to (improve) our services, and we are careful with the information we have collected about you and your use of our services. We never share your data with third parties for commercial purposes.

This Privacy Policy applies to the use of the website and the services of GreenResults OÜ accessed from it. The effective date of these terms is 03.03.2022, with the release of a new version the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this information is used, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data from misuse and what rights you have in relation to the personal data you provide.

If you have any questions about our Privacy Policy, please contact our Privacy Officer, whose contact information can be found at the end of our Privacy Policy.

About data processing

In the following, you can read about how we process your data, where we (let) store it, which security techniques we use and to whom the data is accessible.

Webshop software

WooCommerce

Our store is developed with the software of WooCommerce. Personal data that you provide for our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WooCommerce relies on the agreement we have with them to take reasonable security measures. These security measures include the use of SSL encryption and a strict password policy.

WooCommerce uses cookies to collect technical information about your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group to further improve the services.

WooCommerce hosting

Our store is developed with the software of WooCommerce, we have chosen AndersVimexx for our web hosting. Personal data that you provide to us for our services will be shared with this party. AndersVimexx has access to your data to provide us with (technical) support, they will never use your data for any other purpose. AndersVimexx is required by the contract we have with them to take reasonable security measures. These security measures consist of the use of SSL encryption and a strict password policy. Backups are made regularly to prevent data loss.

Web hosting

Vimexx

We obtain web hosting and email services from [SUPPLIER]. SUPPLIER] processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. The [SUPPLIER] has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. SUPPLIER] is bound by the contract to maintain confidentiality.

E-mail and distribution lists

SendinBlue

Our website uses SendinBlue, a third-party provider, to manage email traffic from our website and the sending of newsletters. All confirmation emails you receive via our website and web forms are sent via SendinBlue's servers. SendinBlue will never use your name and e-mail address for its own purposes. At the bottom of every email that is automatically sent via our website, you will find the "Unsubscribe" link. If you click on this link, you will no longer receive emails from our website. This can significantly impair the functionality of our website! Your personal data is securely transmitted, stored and retrieved by SendinBlue. SendinBlue uses cookies and other internet technologies that provide information about whether emails are opened and read. In addition, SendinBlue processes information about you as the recipient and the subject line of e-mails in order to improve the quality of the service; this data is stored for several days30 . SendinBlue reserves the right to use your data to further improve its services and to pass on information to third parties in this context.

Vimexx

For our regular business e-mail traffic, we use the services of Vimexx. This party has taken appropriate technical and organizational measures to prevent misuse, loss and falsification of your and our data as far as possible. Vimexx has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processor

Mollie

For the processing of (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details as well as your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All of the above guarantees for the protection of your personal data also apply to those parts of Mollie's services for which third parties are contracted. Mollie will not keep your data longer than permitted by law.

Reviews

Judge.me

We collect reviews through the platform of [SUPPLIER]. When you submit a review on [SUPPLIER], you must provide your name, city, and email address. SUPPLIER] shares this information with us so that we can link the review to your order. [SUPPLIER] publishes your name and city

also on its own website. In some cases, [SUPPLIER] may contact you to provide a statement regarding your review. If we ask you to submit a review, we will share your name and email address with [SUPPLIER]. They will only use this information to ask you to submit a review. SUPPLIER] has taken appropriate technical and organizational measures to protect your personal information. The [SUPPLIER] reserves the right to use third parties to provide services for which we have given the [SUPPLIER] our consent. All of the above guarantees regarding the protection of your personal data also apply to the parts of the service for which [SUPPLIER] uses third parties.

Shipping and logistics

DHL

When you place an order with us, it is our responsibility to deliver your package to you. We use the services of DHL to make the deliveries. Therefore, it is necessary that we share your name, address and place of residence with DHL. DHL will only use this data to fulfill the contract. Should DHL engage subcontractors, DHL will also provide your data to these parties.

Invoicing and accounting

MoneyBird

For our administration and accounting we use the services of MoneyBird. We share your name, address and place of residence, as well as details about your order. This data is used for the management of sales invoices. Your personal data is transferred and stored in a protected manner. MoneyBird has taken the necessary technical and organizational measures to protect your data from loss and unauthorized use. MoneyBird is bound to secrecy and will treat your data confidentially. MoneyBird will not use your personal data for purposes other than those described above.

External sales channels

Purpose of data processing

General purpose of the processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you have placed. We do not use your data for (targeted) marketing. If you provide us with information and we use this information - except at your request - to contact you at a later date, we will ask for your explicit consent. Your information will not be shared with third parties except to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by an agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (e.g. your IP address, your web browser and your operating system) is not personal data.

Cooperation in tax and criminal investigations

If necessary, GreenResults OÜ may be required by law to disclose your data in connection with tax or criminal investigations by the authorities. In such a case, we are forced to share your data, but we will do so to the extent permitted by law.

offers to oppose it.

Storage times

We keep your data as long as you are a customer with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider this as a request to be forgotten. In accordance with applicable administrative obligations, we are required to keep invoices containing your (personal) data; we will therefore keep this data for as long as the relevant period runs. However, employees will no longer have access to your customer profile and the documents we have created based on your instructions.

Your rights

Under applicable Dutch and European law, you have certain rights as a data subject with respect to personal data processed by us or on our behalf. Below we explain what rights you have and how you can exercise them. To prevent misuse, we will only send copies of your data to the e-mail address you have already provided to us. If you wish to receive the data to another e-mail address or, for example, by mail, we will ask you to identify yourself. Completed requests will be saved, forgotten requests will be anonymized. You will receive all copies and data in the machine-readable format we use in our systems. You have the right to file a complaint with the Personal Data Authority at any time if you suspect that we are not using your personal data correctly.

Right of inspection

You have the right to inspect the data that we process or have had processed and that relate to you or can be traced back to you at any time. You can submit a request to this effect to our contact person for data protection issues. You will receive a response to your request within a few days30. If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors that hold this data, indicating the category under which we have stored it.

Right to rectification

You have the right at any time to have the data we process that relates to you or can be traced back to you changed. You may submit a request to this effect to our contact person for data protection issues. You will receive a response to your request within a few days30. If your request is granted, we will send you a confirmation to the e-mail address we have on file that the data has been changed.

Right to restriction of processing

You have the right at any time to restrict the data we process or handle that relates to you or can be traced back to you. You may submit a request to this effect to our contact person for data protection issues. You will receive a response to your request within a few days30. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you remove the restriction.

Right to transferability

You have the right at any time to have the data we process that relates to you personally or can be traced back to you carried out by another body. You can submit a request to this effect to our contact person for data protection issues. You will receive a response to your request within a few days30. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address provided to us. In all likelihood, we will no longer be able to provide our services in such a case, as the secure interconnection of files is no longer guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of GreenResults OÜ if this is necessary. If you object, we will immediately stop processing your personal data until your objection is resolved. If

your objection is justified, we will provide you with copies and/or transcripts of the data we have processed (or are processing), whereupon we will definitively stop processing the data. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for

Privacy issues.

Cookies

Google Analytics

Cookies from the US company Google are set via our website as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website.

This processor may be required by applicable laws and regulations to provide access to this data. We have not authorized Google to use the analytics data we receive for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this will be indicated in this privacy policy.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most current version on this page. If the new privacy policy affects the way we already process data about you, we will inform you by e-mail.

Contact details

GreenResults OÜ

Tornimäe 310145 Tallinn, Estonia

T (062) 441-4138 E thomas@dutchgreenalternative.com

Contact person for data protection issues

Thomas Sondermeijer